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  • What size is a roll of wallpaper?
    A standard European roll of Wallpaper measures 10.05m x 53cm Less common roll sizes are: 10.05m x 70cm 6.0m x 53cm 1.00 m x 9.00 meters .91cm x .9.00 meters 1.300m x 50 meters
  • What are batch / shade numbers and letters?
    Wallpaper is a printed product and as such, it is produced in specific quantities at a time based on the volume of materials prepared/available and the demand of the product, each production run of wallpaper is noted by using the term batch or shade. It is essential to have the same batch number for each unique wallpaper pattern to ensure colour, relief and pattern trim match precisely. The batch number is usually located on the wallpaper label close to the pattern number. At Durban Wallpaper we will always supply rolls from single batch for your order. Should you need to place a subsequent order, please add your request for a batch including the batch details from your roll label. Repeat purchases cannot be guaranteed however we will contact you if this is no longer available.
  • What does the pattern match on my wallpaper mean?
    Wallpaper is printed using rollers/cylinders and therefore every wallpaper has a repeat but sometimes on a plain or striped wallpaper, the pattern print repeat does not matter. The label included within the packaging of the wallpaper will tell you how often the pattern repeats itself eg 64cm along with the type of matching needed. Some common pattern repeats are: Straight Match The pattern matches across the width of the wallpaper, usually with half a motif matching on the join or the same motif appearing regimentally over your wall. Be sure to allow yourself sufficient trimming wastage with your first drop/length and you will reduce waste overall. An Offset Match or Half Drop Match The match is obtained by halving the pattern repeat measurement, for every subsequent drop or length needed next to the previous piece hung, you will move the pattern up or down by half the pattern repeat measurement. For example, a label might state a 53cm, 26.5cm or 53/26cm offset match. This means the design repeats every 53cm in total (the diameter of the print roller/cylinder), this figure is then halved to 26.5cm which is how much additional wallpaper is needed to allow the pattern to match and flow correctly over your wall. Free Match or Random Match No matching required. It is the easiest product to hang, as no matter how many strips of wallpaper are hung, you do not need to match any patterns. Just ensure all lengths are hung the same way (unless reverse hang is specified on the roll label) no visible join or seams will need to be worried about here. Free match also reduces the amount of wastage as this is reduced to just trimming waste.
  • How long will my wallpaper take to dry out?
    This varies depending on the ventilation in the room and the temperature at the time of year. Usually, the wallpaper will dry within a week but has it been known to be a few weeks, various factors will affect the drying time including the adhesive, wallpaper material properties and wall surface. Wallpaper should only be allowed to dry naturally, without any additional heat sources or drafts, should this not be allowed to happen you may experience contraction of the wallpaper and the opening of butt joints.
  • Are all wallpapers rolled the same way?
    The short answer is no. Modern manufacturing techniques mean that wallpapers can be rolled either way and in turn may not come off the roll as they should be hung. There is no right or wrong way that wallpaper will have been rolled during packing. Please ensure that you have checked the direction of the pattern prior to hanging.
  • What is the difference between "paste the wall" and conventional wallpaper?
    The difference is in the base layer or "substrate" and how they react with moisture from your paste or adhesive. Traditional / Paste The Wallpaper has a base made from a pulp of natural paper fibres, this substrate absorbs moisture from wallpaper paste and adhesives and swells over a short period of a few minutes. Once swollen, this is hung and should be allowed to slowly dry in a taught state on the wall. For removal, the same applies, moisture needs to be added to the wall surface to soften the existing adhesive and natural pulp wallpaper base. Paste The Wall Wallpaper has a base made from synthetic, man-made fibres mixed into a pulp blend that act like a mesh (non woven). This synthetic base does not react with moisture and as such does not need time to swell and can be hung in the dry state onto a pasted wall. For removal, non woven wallpaper is easy to strip when you want to redecorate, it peels off in complete drops/lengths. Note: You can still apply paste/adhesive onto the back of non woven wallpapers in the traditional way but remember there is no need to allow time to soak, just hang when ready
  • Do I need to prepare my walls differently for "paste the wall" wallpapers?
    Preparation should be carried out in the same way as you would for a traditional wallpaper, stripping, filling and sanding etc with one final and important step! Your walls need to be of one even and solid colour prior to hanging a paste the wall wallpaper. This is due to the synthetic substrate produced of man-made fibres being slightly opaque, this may allow any surface colour to be seen through the final hung and dry wallcovering. You must ensure all bare plastered walls, patched or filled walls, partly painted walls (especially noticed at the ceiling or skirting where paint may have been overlayed onto the walls), walls where a picture rail or dado rail have been removed leaving paint, woodstain or other difference in surface colour.
  • Should I do anything differently when using a rich or dark color wallpaper?
    When using dark, deep or rich coloured wallpapers, it is good decorating practice to darken the ends of your rolls prior to hanging if the manufacturer has not already done this, otherwise you may see the colour of the wallpapers substrate where the joins meet. A secondary step of painting the walls in a similar colour where the joins will land is also a good solution to avoid any wall colour showing through should the wallcoverings shrink or move during the drying process.
  • How many rolls do I need?
    We have an industry-standard wallpaper roll calculator guide available here, this uses two measurements to give you an estimate. Please have your wall width measurement and your skirting to ceiling height measurements to hand to complete this process. Include (ignore) your doors and windows within the measurements for a standard room layout, this will give you the majority of your wastage allowance for pattern matching. Should you be decorating a room with a wall of patio glass doors, a hallway full of doors or a stairway then this guide is not suitable. We can help you over the phone or via email when you share your measurements with us.
  • When should lining paper be used?
    Using lining paper helps to provide a good base to wallpaper onto, resulting in a much better finish and so we do recommend always using lining paper prior to hanging. Cross lining is also recommended. This is where the lining paper is hung horizontally instead of vertically. This is to avoid the possibility of a wallpaper seam being hung on top of another.
  • Measuring up for wallpaper?
    A Step-by-Step Guide: Planning Your Wallpaper Project Wallpaper is a fantastic way to transform your home. To ensure you have enough, let's break down the measuring process. What You'll Need: Tape measure Pen and paper A helping hand (optional) Measuring Your Space: Feature Wall: Width: Measure the full width of the wall, including any alcoves or chimney breasts. Height: Measure from the skirting board to the ceiling, coving, or picture rail. Full Room: Measure each wall: For each wall, measure the width and height, including doors and windows as if they weren't there. Note exceptions: For patio or bi-fold doors, measure any wall space above or around them. Hallways, Stairways, and Landings: These spaces can be trickier. Consider double-height walls, bulkheads, and angled surfaces. A simple sketch can help visualize the areas to measure. Estimating Roll Usage: Plain Wallpapers: Coverage: Typically, one roll covers about 2 meters of wall height. Patterned Wallpapers: Coverage: Due to pattern matching, one roll usually covers around 1.5 meters of wall height. Additional Tips: Count existing lengths: If you have an existing wallpaper, count the number of lengths to estimate your needs. Consider pattern repeats: Patterned wallpapers require more careful calculations to avoid wastage. Factor in angles and corners: These areas can use extra wallpaper. A Note on Square Meterage: While wallpaper rolls often state a square meterage, this is a theoretical maximum. In practice, you'll likely use less due to pattern matching, trimming, and other factors. Need More Help? If you're unsure, feel free to contact us with your measurements. We're happy to assist you in calculating the exact number of rolls you'll need.
  • About your order
    Once you have completed your online or telephone order with us you will receive a confirmation email. Please check that all is correct on receipt of this confirmation including items, sizes and quantities along with your delivery address. If a product is out of stock we will email you advising you of a revised delivery date, as there are occasions when we have to wait for a wallpaper to be reprinted, giving you the choice whether to wait, amend or cancel.
  • How will my order be delivered?
    We will deliver your order by Courier depending on the items you have purchased and/or your delivery location. We use a mixture of couriers to ensure the best mix of service and value. Wallpapers can also be collected from our offices at no cost. If we install, the installer will bring the wallpaper along.
  • How long does standard delivery take?
    As we have the vast majority of products in stock ready for dispatch, delivery will normally be within 5/7 working days. If a delivery is going to be longer than 5 working days we will notify you by email. Once courier orders have been dispatched, you can track your delivery online using the link emailed to you within your shipped notification email.
  • Does my delivery need to be signed for?
    Yes, all deliveries must be signed for on receipt. Remember, you can have your order delivered to your workplace address to ensure someone is available to sign for it. Simply enter your work address as the alternate delivery address when you place your order.
  • What time will my delivery arrive?
    Courier deliveries are made between 8:00 am and 5.00pm Monday to Friday.
  • Why do we charge delivery on all orders?
    We work hard to make sure that we keep as many wallpapers in stock as possible, which means that as soon as you place an order, we can ship it to you. As rolls of wallpaper are big, bulky and often heavy, we need to ensure your order is well packed and secure for its journey to your door. We use couriers to deliver your order to you, whilst we do our utmost to keep delivery rates as low as possible we do need to cover these costs.
  • Order Issues and Returns
    What should I do if there's a problem with my order? If you notice any discrepancies, such as incorrect items or damaged goods, please contact us via email within 3 business days of delivery. Be sure to include clear images of the issue. My parcel arrived damaged. What should I do? Ask the delivery driver to note or photograph the damage at the time of delivery. This documentation will be important for any potential claims. I think there's a problem with the wallpaper. What should I check? Before Hanging: Examine each roll: Check for any obvious print errors, damage, or other issues. After Hanging: If you notice a problem: Stop decorating immediately and contact us via phone or email. What information do I need to provide? Clear images: Share focused pictures of the issue. Product samples and labels: Keep these safe and ready to return if necessary. What happens if the wallpaper is defective? If we confirm the defect, we'll provide a full replacement or refund at no cost to you.
  • What services do you offer?
    We sell and install the highest-quality wallpapers.
  • Do you offer wallpaper installation?
    Yes, installation is included in our services.
  • How do I get started?
    Book a call to receive a quote and discuss your needs.
  • Is the quote free?
    Yes, we provide free quotes over the phone.
  • How long does the process take?
    Once you approve the quote, we can schedule installation within a few days.
  • What areas do you serve?
    We serve Durban, Ballito, and surrounding areas.
  • Do you have a showroom?
    We offer catalogs online and samples upon request.
  • Can I order custom designs?
    Yes, we offer custom wallpaper options.
  • What is the cost of wallpaper per roll?
    Prices vary depending on the design and wall measurements. Quotes include all costs.
  • How is the wallpaper priced?
    Pricing depends on material, design, and installation complexity.
  • How long does installation take?
    Most installations are completed in one day.
  • What types of wallpaper do you offer?
    We offer vinyl, textured, grasscloth, 3D, and custom designs.
  • Do you provide wallpaper for commercial spaces?
    Yes, we cater to both residential and commercial spaces.
  • How durable is your wallpaper?
    Our wallpapers are long-lasting and easy to maintain.
  • Can wallpaper be removed easily?
    Yes, our wallpapers are removable with minimal damage.
  • Do you offer waterproof wallpaper?
    Yes, we have waterproof options suitable for kitchens and bathrooms.
  • Can I install wallpaper myself?
    We recommend professional installation for the best results.
  • What preparation is required before installation?
    Walls should be clean, smooth, and dry.
  • Do you repair walls before installation?
    Minor repairs can be handled during installation.
  • What payment methods do you accept?
    We accept cash, EFT, and credit/debit cards.
  • Do you require a deposit?
    Yes, a 50% deposit is required to secure your booking.
  • What happens if I cancel after booking?
    Cancellation policies are discussed during the call.
  • Can I reschedule my installation date?
    Yes, please notify us at least 48 hours in advance.
  • Do you offer warranties?
    Yes, we provide a warranty on installation and materials.
  • What if the wallpaper bubbles after installation?
    Contact us immediately, ensure you can provide us with pictures, and we’ll fix it free of charge.
  • Can wallpaper be installed on textured walls?
    Yes, but smooth walls yield the best results
  • Do you provide maintenance tips?
    Yes, we provide care instructions after installation.
  • Are your wallpapers eco-friendly?
    We offer eco-friendly wallpaper options.
  • How do I clean the wallpaper?
    Most wallpapers can be cleaned with a damp cloth.
  • Do you install wallpaper on ceilings?
    Yes, we can install wallpaper on ceilings.
  • Can I mix and match wallpaper designs?
    Yes, we can combine designs for a unique look.
  • Do you offer wallpaper borders?
    Yes, we have a variety of wallpaper borders available.
  • What styles of wallpaper do you offer?
    We provide modern, classic, floral, geometric, nursery and more.
  • Do you offer textured wallpaper?
    Yes, we have a range of textured wallpaper options.
  • Can I see samples before deciding?
    Yes, we provide samples during your consultation.
  • What is the lifespan of wallpaper?
    With proper care, wallpaper can last 10-15 years.
  • Do you remove old wallpaper?
    Yes, we offer wallpaper removal services.
  • Can I wallpaper a damp room?
    Yes, but we recommend waterproof options for damp areas.
  • Do you offer discounts?
    We occasionally run promotions—ask during your call.
  • Can wallpaper be repaired if damaged?
    Small damages can often be repaired.
  • Do you sell wallpaper without installation?
    Yes, you can purchase wallpaper only.
  • Do you provide quotes for large projects?
    Yes, we cater to large-scale projects with detailed quotes.
  • How do I choose the right wallpaper for my space?
    Our team can guide you based on your style and needs.
  • Can I wallpaper over painted walls?
    Yes, as long as the surface is smooth and clean.
  • Do you offer themed wallpapers?
    Yes, we have options for kids’ rooms, offices, and more.
  • What if I’m not satisfied with the installation?
    Contact us immediately, and we’ll address your concerns.
  • How soon can I book installation?
    We usually schedule installations within 3-5 business days.
  • What happens during the consultation call?
    We discuss your needs, take measurements, and provide a quote.
  • How do I prepare for the installation team?
    Clear the space and ensure access to the walls.
  • How do I book a consultation call?
    Call us directly or fill out the booking form on our website.
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